Home › How it works
How meet and greet parking works at Heathrow
You drive to the terminal and we take the car from there. This is the whole process, in order, including what happens if your flight is late.
Before you travel
1. Book online and save your instructions
Enter your dates, check the price and pay. You get a confirmation email with your booking reference, the meeting point for your terminal and the numbers to call. Save it to your phone before you set off.
Departure day
2. Call ahead, then drive to the meeting point
Call 07931 322 042 20 minutes before you reach Heathrow so your driver is in position. Follow the signs to the short stay car park at your terminal and go to the level and row in your instructions.
- Directions for Terminal 2, Terminal 3, Terminal 4 and Terminal 5
- Your driver waits up to 45 minutes after the agreed time
- How your driver identifies themselves: uniform, ID card or named greeting.
Handover
3. Hand over the car and keep your card
Describe the real condition record: whether the driver photographs the car, walks round it with you, and whether you get a copy. This has to match the terms, which currently say vehicles are received unchecked.
You get a uniquely numbered card with our contact number on it. Keep your numbered card safe. We use its reference to verify collection. The walk to check-in takes about a minute.
While you are away
4. Your car sits in our compound
Your car is driven to our private compound, four miles from the airport, with CCTV, on-site security and restricted access. At the busiest times a car may be moved to a second compound a further four miles away, as set out in our terms.
Coming home
5. Call when you land and collect your car
We track your inbound flight, so we usually know before you call. Ring the number on your card once you are through, collect your bags and walk to the meeting point at your arrival terminal. Your driver hands the keys back and you drive home.
- Delayed or diverted? Call as soon as you can and we will adjust.
- Landing at a different terminal is fine, as long as you tell us.
Before you leave home
- Your booking reference is on your phone
- You know which terminal you are departing from
- Valuables are out of the car
- The car is taxed, insured and has a current MOT
- You know when to call: 20 minutes before you reach the airport
How it compares
The difference is what you do with the car, not just what you pay.
| FastPark meet and greet | Airport short stay | Long stay or park and ride | |
|---|---|---|---|
| Where you leave the car | At your terminal, with a driver | You park it yourself | Off-site car park |
| Transfer | None | None | Shuttle bus |
| Getting to check-in | Short walk from the meeting point | Short walk from your space | Bus, then walk |
| Your keys | Held by FastPark, returned against your numbered card | You keep them | You keep them, or leave them |
| Coming back | Car brought to your arrival terminal | Walk to your space | Find the bus, then your space |
Check your dates
See availability and the full price before entering any details.