Frequently asked questions

It depends on how long you are away. Enter your dates on the booking page to see the total before you give us any details. Check what is included before confirming your booking.

No. There is no booking fee and no card fee, and we do not charge extra for returning your car to a different terminal.

You get a confirmation email straight away with your booking reference, your meeting point and the numbers to call, and a VAT invoice.

Contact us to request a change or cancellation. Check the terms of your booking for any cancellation charges and refund eligibility. Start at manage booking.

No. You book with your email address and manage the booking with your reference. There is no password to set up.

Call 07931 322 042 before you arrive, following your booking confirmation. Drive to the meeting point for your terminal in the short stay car park, at the time you gave us when booking, not your flight time. Your FastPark driver will meet you, take the car and give you a numbered card.

Each terminal has a fixed spot in the short stay car park. See the meeting points page for directions and sat nav postcodes.

Up to 45 minutes after the agreed time. If you are running late, call us and we will move the time.

We call the mobile number on your booking. Keep your phone on and reachable while you are driving to the airport, and call us if you have not met your driver within a few minutes of arriving.

We track your inbound flight. Call the number on your card when you land, collect your bags and walk to the meeting point at your arrival terminal, where your driver will be waiting with the car.

Call us as soon as you can. Flight tracking covers most delays, but if you are diverted, rerouted or you miss a connection, we need to hear it from you so we can move your driver.

Enter the date you actually land, not the date you took off. If the booking form will not accept it, call the office and we will set it up for you.

Call before collection. We’ll explain how to verify that the car belongs to you.

Call before booking to discuss any mobility or assistance needs.

In a private compound with CCTV, on-site security and restricted access, four miles from the airport. At the busiest times a car may be moved to a second compound a further four miles away, as our terms explain.

Yes. Our drivers are insured to handle your car. Contact us before booking if you need details of cover or have a question about your vehicle. All FastPark drivers hold a full, clean licence.

Tell the driver about any existing damage or operating instructions at handover. Read our terms for how vehicle condition and any claims are handled.

Tell your driver before you leave the airport and we will record it there and then. Our terms say claims cannot be considered once the car has left the airport, so please check it while you are still at the meeting point.

Please do not. Take valuables with you and close all windows before you hand the car over. See the terms and conditions.

Call before booking a van, minibus, modified or oversized vehicle so we can check it is suitable.

Yes. Your car must be roadworthy, taxed and have a current MOT where one applies, because our drivers take it on public roads.

Call us before booking an electric vehicle to discuss the handover and any charging requirements.