Frequently asked questions

It depends on how long you are away. Enter your dates on the booking page to see the total before you give us any details. The price you see includes VAT and every mandatory charge.

No. There is no booking fee and no card fee, and we do not charge extra for returning your car to a different terminal.

You get a confirmation email straight away with your booking reference, your meeting point and the numbers to call, and a VAT invoice.

One approved answer covering how to cancel, any cut-off, how refunds are issued and how long they take. It must match the terms and the confirmation email exactly. Start at manage booking.

No. You book with your email address and manage the booking with your reference. There is no password to set up.

Call 07931 322 042 20 minutes before you arrive. Drive to the meeting point for your terminal in the short stay car park, at the time you gave us when booking, not your flight time. Your FastPark driver will meet you, take the car and give you a numbered card.

Each terminal has a fixed spot in the short stay car park. See the meeting points page for directions and sat nav postcodes.

Up to 45 minutes after the agreed time. If you are running late, call us and we will move the time.

We call the mobile number on your booking. Keep your phone on and reachable while you are driving to the airport, and call us if you have not met your driver within a few minutes of arriving.

We track your inbound flight. Call the number on your card when you land, collect your bags and walk to the meeting point at your arrival terminal, where your driver will be waiting with the car.

Call us as soon as you can. Flight tracking covers most delays, but if you are diverted, rerouted or you miss a connection, we need to hear it from you so we can move your driver.

Enter the date you actually land, not the date you took off. If the booking form will not accept it, call the office and we will set it up for you.

Yes. Tell us before you land if you can. Set out the fallback identity check: photo ID, the booking reference, the card details used to pay, or another approved method.

Confirm what assistance drivers can offer at handover and collection, including luggage, wheelchairs and travelling with children. Call the office before you travel and we will make a note on your booking.

In a private compound with CCTV, on-site security and restricted access, four miles from the airport. At the busiest times a car may be moved to a second compound a further four miles away, as our terms explain.

One plain-English paragraph, approved by the insurer or a solicitor, covering who drives the car, the cover while it is driven, the cover while it is stored and how a claim works. All FastPark drivers hold a full, clean licence.

Describe the real process and make sure it matches the terms, which currently say vehicles are received unchecked.

Tell your driver before you leave the airport and we will record it there and then. Our terms say claims cannot be considered once the car has left the airport, so please check it while you are still at the meeting point.

Please do not. Take valuables with you and close all windows before you hand the car over. See the terms and conditions.

Approved vehicle policy: which sizes and types are accepted, and what to do about vans, minibuses, modified or high-value vehicles. Call us before booking if you are not sure.

Yes. Your car must be roadworthy, taxed and have a current MOT where one applies, because our drivers take it on public roads.

Confirm whether EVs are accepted, whether charging is available at the compound, and what charge level a car should arrive with.